Best Window Display Multiple - Runner up - NextBest Window Display Multiple - Winner - River IslandBest Window Display Independent - Highly Commended - Sweetie BoutiqueBest Window Display Independent - Runner up - New Street FlowersBest Window Display Independent - Winner - In TideSocial Media Marketing - Runner Up - SynergySocial Media Marketing - Winner - The Little Sweetie ShopDolphin Shopping Centre Award - Runner Up - Warren JamesDolphin Shopping Centre Award  - Winner - Lumin EssenceBest Customer Service Multiple - Runner Up - Warren JamesBest Customer Service Multiple - Winner - LushBest Customer Service Independent - Highly Commended - Yateman's Funeral DirectorsBest Customer Service Independent - Runner Up - Marshalls Pet FoodBest Customer Service Independent - Winner - HNB Salon and SpaBest Customer Service Individual - Runner up - Sandra Slone - SynergyBest Customer Service Individual - Winner - Jon Rabbets - Guitar ManiaBest Overall Multiple - Runner up - MothercareBest Overall Multiple - Winner - AnimalBest Overall independent - Highly Commended - Forum JewellersBest Overall independent - Highly Commended - Running Free